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Columbia Gas of Virginia Receives High Favorable Customer Satisfaction Results in 2016 J.D. Power Study
Third in South Midsize Region

 
Chester, VA (Sept. 27, 2016) - Safety, reliability, energy efficiency, conservation and billing and payment options play the biggest roles in customer satisfaction with Columbia Gas of Virginia, according to the results of the J.D. Power 2016 Gas Utility Residential Customer Satisfaction Study. The overall customer satisfaction rank placed Columbia Gas of Virginia third among all natural gas utilities in the South Midsize Region.

“The positive results in the 2016 J.D. Power study recognize the dedication, commitment and hard work by our employees to make the customer experience a positive event each and every time,” said Brent Archer, Columbia Gas of Virginia President. “Feedback from the study helps us identify additional opportunities to continuously improve how we communicate and interact with our customers and everyone who comes in contact with our company.”

The 2016 J.D. Power Gas Utility Residential Customer Satisfaction Study is based on responses from more than 62,000 online survey interviews conducted between September 2015 and July 2016 among residential customers of 82 large and midsize gas utility brands across the continental United States.
 
 
 

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